Last updated: March 2025

Privacy & Data Stewardship

Codex Residences protects your personal data with the same precision that defines our homes. We employ privacy-by-design principles, independent audits, and concierge training to ensure information is used only to craft meaningful resident experiences.

Review your rights Contact privacy office
Encryption AES-256 Applied end-to-end for resident data
Response time 24 hrs Average completion of privacy requests
Data minimization 98% Of requests fulfilled with minimal data

Privacy by Design

Every new digital experience launches with a privacy impact assessment, default opt-outs for non-essential tracking, and annual review by an external advisor.

Resident Transparency

Access a real-time log of requests, communications, and concierge interactions through the resident portal’s privacy dashboard.

Trusted Partnerships

Vetted service providers sign strict confidentiality agreements and undergo quarterly training before handling any resident information.

How We Collect & Classify Data

We collect only the information required to personalize living experiences, and we classify each element to apply the correct access controls.

Resident Relationship Data

Information you share when connecting with our leasing atelier or concierge.

  • Contact details collected through inquiries and tour bookings.
  • Lifestyle preferences gathered during consultations and welcome interviews.
  • Communication history maintained for service continuity.

Experience Signals

Insights that help us tailor programming, amenity usage, and concierge rituals.

  • Event RSVPs, amenity reservations, and concierge requests.
  • Voluntary surveys on design, art, culinary, or wellness interests.
  • Opt-in smart home telemetry used to automate in-residence comfort.

Digital Engagement

Analytics collected from our website, resident portal, and communications.

  • Session analytics with anonymized identifiers to enhance navigation.
  • Email interaction data to understand which updates are valuable.
  • Device and browser metadata for security monitoring.

All sensitive resident data is encrypted in transit and at rest, with access restricted to trained team members providing direct service to you.

How We Use Your Information

Your information powers personalized experiences while honoring your preferences.

Personalized Hospitality

  • Curating tours and design presentations aligned with your aesthetic.
  • Coordinating concierge services, amenity reservations, and resident events.
  • Delivering wellness, cultural, and culinary programming that matches your interests.

Communications You Control

  • Sending essential community updates and operational notices.
  • Sharing invitations to limited availability residences with your consent.
  • Providing opt-in lifestyle content curated by the Codex Collective.

You may update preferences or opt out of non-essential communications at any time from the resident portal or by contacting our privacy office.

Security Architecture

We apply multi-layer protections across people, process, and platforms.

Technical Controls

  • Zero-trust access with hardware keys for privileged systems.
  • Continuous vulnerability scanning and annual third-party penetration tests.
  • Separate encryption keys for resident financial and wellness data.

Operational Assurance

  • Background-checked staff complete quarterly privacy simulations.
  • Data handling runbooks aligned with SOC 2 Type II controls.
  • Incident response tabletop exercises every six months.

Resident Safeguards

  • Two-factor authentication and biometric access for portal and amenities.
  • Real-time alerts for new device logins or data export requests.
  • Dedicated privacy concierge to guide you through any request.

Data Lifecycle & Retention

Data is retained only as long as needed to provide services or fulfill legal obligations.

  1. 01

    Inquiry Submitted

    Contact details are stored securely for twelve months to coordinate tours unless you request deletion sooner.

    Retention: 12 months
  2. 02

    Residency Activation

    Onboarding documents and identification are encrypted and retained for the duration of your lease plus statutory periods.

    Retention: Lease term + 7 years
  3. 03

    Experience Personalization

    Preference insights and concierge notes are reviewed quarterly and removed when no longer relevant to your stay.

    Retention: Rolling 18 months
  4. 04

    Departure & Legacy Requests

    Within 30 days of move-out we archive non-essential data and anonymize engagement metrics.

    Retention: 30 days post move-out

Your Privacy Controls

You can exercise these rights at any time and we will respond within one business day.

Access & Portability

  • Request a summary of the personal data we maintain.
  • Receive a machine-readable export for data portability.
  • Review a change log of any updates made by our team.

Manage Consent

  • Update marketing or concierge communication preferences.
  • Request corrections or deletion of outdated details.
  • Opt out of automated decisioning or profiling.

Contact our privacy team

Email: privacy@codexresidences.com

Phone: (212) 555-9800

Submit requests via the resident portal’s privacy center or contact us directly for concierge assistance.

Transparency Dashboard

We publish quarterly metrics to demonstrate how we manage data responsibly.

Privacy requests resolved 186 Average completion time: 21 hours
Third-party partners 14 All under refreshed NDAs & SOC 2 attestations
Security incidents 0 Reportable events in the last 12 months
Resident satisfaction 4.9/5 Privacy service rating from post-request surveys

Privacy FAQs

Submit a request through the resident portal or email privacy@codexresidences.com. We will verify your identity and confirm completion within one business day.

Need a tailored privacy briefing?

Our privacy concierge can host a private session to walk through controls, answer questions, and configure your data preferences.

Schedule a briefing